We enjoyed the fantastic water park, especially the fun character interactions, and the cleanliness was impressive, but we faced a long check-in delay.

The breakfast spread was decent with fresh cheese bread that made mornings magical! And oh, the vibrant pools kept the kids entertained for hours. The room setup was spacious and the waterpark was a total win for the little ones!

Getting service was a real drag—staff was friendly at first, but good luck when you need help. We found ourselves waiting and waiting, with managers seeming MIA. It’s a bummer when you’re paying top dollar and can't get attention!

we stayed at this hotel and absolutely loved the swim-up oceanfront king suite. the water park was a huge hit with the kids, keeping them entertained all day. the friendly staff and fun activities exceeded our expectations during this summer holiday.

food options could be better.

We enjoyed our stay with great pools and slides for kids. The staff was helpful and friendly. The swim-up room was spacious and comfortable. Shuttles made it easy to explore the area. Daily schedules in the app were convenient too! 🌊

Great poolside escape but service issues detracted

The swim-up suite was fantastic, offering a direct connection to the pool. Enjoyed the vibrant atmosphere at the onsite restaurant, especially the fresh seafood. However, service was painfully slow when we needed assistance. Make sure to manage expectations when it comes to staff responsiveness.

We enjoyed the spacious Swim-Up Oceanfront King Suite. The kids loved the water park, with its fun slides and pools. Daily activities kept everyone entertained. The staff were friendly and helpful, always ready to assist. However, the food options were disappointing. Limited choices made dining frustrating, especially for picky eaters. On one day, we had to wait too long for room service, which dampened our mood. The lobby felt far from the rooms, making trips back for forgotten items inconvenient. While we had fun at the arcade, charging for tokens added up quickly. Also, the WiFi was spotty, creating issues while trying to plan activities. Despite the negatives, the vibrant atmosphere and water park made our family time memorable.

The resort's vibrant decor and spacious layout made navigating easy for me and my friends. The staff were always polite and helpful, ensuring we felt comfortable during our stay. The swim-up pool room was an absolute delight.

Improved shuttle service for easier access would help.

My stay at Nickelodeon Hotels & Resorts Riviera Maya was good! The vibrant waterpark entertained my family for hours, and the spacious Swim-Up Oceanfront Pool Deck Level Queen Suite was a great retreat. The shuttle service between areas felt limited. It was a nice getaway.

The Swim-Up Oceanfront Queen Suite we booked was a dream, and the food was surprisingly tasty for a buffet! The kids loved the aqua park, and we really enjoyed relaxing at the pool with a cocktail in hand. The only downside was the room's distance from the lobby and water park, so pack your essentials for the day! 🏖️

Great waterpark for kids, but food options could improve.

The waterpark was a huge hit with my kids, providing endless fun with its variety of well-maintained slides and pools. The resort's ambiance was enhanced by the beautiful landscaping and pleasant fragrance throughout the property. While the food was decent, offering some good salads, it lacked that memorable touch. However, being an all-inclusive option with a vibrant restaurant scene made it enjoyable enough.

Kids loved the water park, so much fun for the whole family. Food options could definitely use improvement. Check-in process was frustrating, had to wait longer than expected to get our room.